Terms & Conditions

General Terms and Conditions

1. Scope
These general terms and conditions shall apply for all contracts of Emmi Ultrasonic GmbH with consumers concluded via our online shop. A consumer is a natural person who enters into a legal transaction for a purpose that cannot be ascribed to a commercial or independent business activity.
2. Contracting Partners, Customer Service
The purchase contract is made with Emmi Ultrasonic GmbH. Further information to our company can be found in the imprint. You reach our Emmi-Dent service team in case of questions, reclamations and objections on tel.: +49 (0) 6105/ 406 700.
3. Code of Conduct

Subject to the following Code of Conduct: Trusted Shops Quality Criteria URL to the Code of Conduct:
4. Conclusion of a Contract
The presentation of products in our online shop is not a legally binding offer but a non-binding online catalogue. By clicking on the button “send order”, you are placing a binding order of the articles that were placed in the shopping cart. The confirmation of the receipt of your order as well as the acceptance of the order is sent by automated e-mail immediately after submission. With this confirmation by e-mail the purchase contract becomes legally effective. Prices: All prices include VAT (except non-EU countries) plus shipping. The prices are valid as of order date. It is not possible to combine more than one voucher of single campaigns at a time.

5. Shipping Costs

Our shipping costs are within Germany EUR 3,90 and Austria EUR 6.90. For Switzerland we charge EUR 10, - and for all other available countries EUR 13,90. From an order value of EUR 50, - in Germany, EUR 100, - in Austria and EUR 300, - in all other available countries, shipping is free. Insofar as other postage, packaging and insurance costs are calculated on our consignments, this is stated in the respective offers. If your order consists of several packages, the delivery can take place on different days. Insofar as other postage, packaging and insurance costs are calculated on our consignments, this is stated in the respective offers.

Please note the stated shipping costs before you confirm an order. If you can not find your desired country, simply contact us at info@emmi-ultrasonic.de

6. Payment methods

You can either pay in advance (bank transfer), through our service provider PayPal with its payment options credit card, purchase on account, debts card and through our service provider Klarna via Sofortüberweisung and AmazonPay and and through our service provider by easycredit via payment by instalments.

The payment methods credit card and purchase on account are made by our service provider PayPal (www.paypal.de).
The payment method Sofortüberweisung takes place via our service provider Klarna (https://www.klarna.com/de/).
The payment method "payment by instalments" takes place via our service provider by easycredit (https://www.easycredit.de/)
7. Collection by the Customer
We deliver by dispatch and it is also possible to directly collect the goods at our premises: Emmi Ultrasonic GmbH, Gerauer Straße 34, 64546 Mörfelden-Walldorf.
8. Setoff
The right to set off a claim is only given when your counterclaim has been legally proven or is uncontested or has been acknowledged by us in written form.
9. Right of Retention
You can only exercise a right of retention insofar as the requirements results from the same contractual relationship.
10. Retention of Title
The goods shall remain our property until full payment. If you change address in this period, please inform us of your new address immediately.
11. Cancellation Policy
Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise the right to cancel, you must inform us (Emmi Ultrasonic GmbH, Gerauer Straße 34, 64546 Mörfelden-Walldorf, info@emmi-ultrasonic.de, Deutschland, Phone: +496105 406794) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withd raw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The right to cancel does not exist for the following contracts:
  • Contracts for the supply of goods that are made to the consumer’s specifications, i.e. non- prefabricated goods made on the basis of an individual choice of or decision by the consumer or are clearly personalized.
  • Contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  • Contracts for the supply of goods which are, after delivery, according to their nature, inseparably mixed with other items.

Model cancellation form

  • To Emmi Ultrasonic GmbH, Gerauer Straße 34 , 64546 Mörfelden-Walldorf, Germany or info@emmi-ultrasonic.de
  • I / We[*] hereby give notice that I /We[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]
  • Ordered on [*] / received on [*]
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this for is notified on paper)
  • Date
[*] Delete as appropriate

The Cancellation Policy has been prepared with the Trusted Shops’ Legal Text Generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte.
End of  the cancellation policy 
The guarantee is granted in accordance with statutory regulations. With respect to all faults occurring during the statutory warranty period of two years from the time of delivery you have a statutory right to supplementary performance (your discretion: correction of the faults or delivery of new products) and - insofar the statutory preconditions apply - the statutory rights to a price reduction or withdrawal from the contract, as well as damages. You must grant us a total of two attempts at rectification of the fault. If your preferred type of supplementary performance is only possible at disproportionate costs, your claim will be restrict to the other kind of supplementary performance.

12. Cost Coverage Agreement

You bear the immediate costs of returning the goods.

13. Contract Text Storage

We save the contract wording and send you an email including your order details and our general terms and conditions. You can also see the general terms and conditions here at any time. For security reasons the details of your order will not be accessible on the internet once you have submitted your order.

14. Information on participation or readiness for dispute resolution

The European Commission provides a platform for online dispute resolution (OS), which you can download at
http://ec.europa.eu/consumers/odr/ find.
We are ready to participate in an out-of-court dispute resolution.

15. Applicable Law

The language available for the conclusion of the contract is German. The contract is governed by the law of the Federal Republic of Germany.

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